Frequently Asked Questions
Welcome to Briver's FAQ page! Here, you'll find answers to the most commonly asked questions about our waders, shipping, returns, and more. If you need additional assistance, don’t hesitate to reach out to us at briveroutdoorsports@gmail.com. We’re here to ensure your outdoor adventures are seamless and enjoyable!
Visit our View Size Chart for detailed measurements and guidance. If you need further help, email us at support@briversports.com.
Q: What is your return policy?
We accept returns within 14 days of delivery, provided the item is in its original, unused condition. Please visit our Return Policy page for more details.
Q: How do I return or exchange an item?
A: To return or exchange an item:
- Email us at briveroutdoorsports@gmail.com with your order number, reason for return, and whether you would like a refund or exchange.
- We will respond with detailed instructions, including our return address and steps to follow.
- Pack your item securely:
- Use the original packaging, if possible, to ensure the item is protected during transit.
- If the original packaging is unavailable, use a sturdy box that prevents any damage, folding, or bending of the item(s).
- Do not use envelopes, as they may damage the item(s) and could result in your return being rejected.
- Include a valid tracking number when shipping it back.
Q: Can I exchange my item for a different size or product?
A: Yes, exchanges are possible, as long as the desired item is in stock.
- Contact us at briveroutdoorsports@gmail.com to confirm availability.
- We will provide instructions for shipping the original item back to us.
- Please note that each item can only be exchanged once, and you are responsible for return shipping costs.
Q: Who is responsible for return shipping costs?
A: Currently, customers are responsible for the cost of return shipping. We recommend using a carrier that provides tracking and optional insurance to ensure the safe return of your item.
Q: When will I receive my refund?
A: Refunds are processed within 5-7 business days after we inspect the returned item. Please allow additional time for the refund to reflect in your account, depending on your bank or payment method.
Q: What if my item arrives damaged or defective?
A: If your item arrives damaged or defective, please email us immediately at support@briversports.com with photos of the issue and your order number. We will address the problem promptly, including offering a replacement or full refund if necessary.
Q: When will my order ship?
A: Orders are processed within 1 business day and shipped shortly after.
Q: How long will it take for me to receive my order?
A:
- U.S. Orders: Standard shipping takes 3-5 business days.
- Canadian Orders: Shipping typically takes 3-7 business days, depending on the destination.
- Please note that weather conditions, holidays, or unforeseen circumstances may cause slight delays or, in some cases, expedite delivery.
Q: How will I know when my order has shipped?
A: You will receive a confirmation email with a tracking number once your order has shipped.
Q: How can I check the status of my shipment?
A: Use the tracking number provided in your shipping confirmation email to monitor your package.
Q: Can I receive my order faster?
A: Yes, expedited shipping options are available at checkout. If you need additional assistance or have specific requirements, please contact us at support@briversports.com, and we’ll do our best to accommodate your request.
Q: Do Canadian customers pay additional fees at checkout?
A: No, all shipping costs, taxes, and customs duties are included in the product price for Canadian orders.
Q: Where do you ship?
A: We currently ship to the United States and Canada.
For any further questions or concerns about your shipment, feel free to reach out to us at support@briversports.com. We’re here to assist you!